Withdrawal Button: Withdraw from a Contract Online from 2026
With the implementation of the Modernization Directive comes the withdrawal button. From 19.06.2026, online shops must provide a clearly visible button through which consumers can withdraw from their contract.
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The obligation to provide the withdrawal button applies from 19.06.2026.
What Withdrawal Button means
Analogous to the cancellation button, the law requires an easily findable button with which consumers can submit the withdrawal declaration. After pressing it, a confirmation page follows, then an acknowledgment of receipt of the withdrawal. The process must be designed without unnecessary obstacles.
Who it applies to
Online shops that grant consumers a statutory right of withdrawal in distance selling are affected, that is, almost all B2C shops.
What must be shown in the shop
- Clearly visible withdrawal button
- Confirmation page to submit the declaration
- Acknowledgment of receipt of the withdrawal
How ShopCompliance solves this automatically
ShopCompliance renders a legally compliant withdrawal button, guides the consumer through the confirmation page, and sends an acknowledgment of receipt to the stored address.
Implementing Withdrawal Button in your Shopify store
- 1Place the button
ShopCompliance embeds a clearly visible withdrawal button that is reachable without unnecessary obstacles.
- 2Guide through the confirmation page
After the click, the consumer reaches a confirmation page on which they submit their withdrawal declaration.
- 3Confirm receipt
ShopCompliance sends an automatic acknowledgment of receipt of the withdrawal to the stored address.
Checklist: Withdrawal Button
- ✓Clearly visible withdrawal button
- ✓Confirmation page to submit the declaration
- ✓Acknowledgment of receipt of the withdrawal
Risks of non-compliance
If the withdrawal button required from 19.06.2026 is missing or not easily accessible, warning letters from competitors and consumer associations can occur. As with the cancellation button, a faulty implementation can considerably weaken the retailer position in the event of a dispute.
Meet it automatically with ShopCompliance
Activate the Withdrawal Button module in a few clicks. ShopCompliance manages the mandatory information centrally and renders it automatically on your storefront, no theme code.
Open in the Shopify App StoreFrequently asked questions about Withdrawal Button
When does the withdrawal button apply?+
The obligation to provide the withdrawal button takes effect from 19.06.2026 for affected distance contracts.
How does the withdrawal button differ from the cancellation button?+
The cancellation button concerns ongoing continuing obligations, the withdrawal button the statutory right of withdrawal for new contracts.
Must the button be reachable without login?+
The process must be simple and directly accessible, without unnecessary obstacles for the consumer.
What happens after the click?+
The consumer reaches a confirmation page and then receives an acknowledgment of receipt of the withdrawal.
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