VSBG: Note on Consumer Dispute Resolution
The Consumer Dispute Resolution Act (VSBG) requires many retailers to provide a note on whether they participate in dispute resolution procedures.
Also relevant around consumer dispute resolution, dispute resolution note, vsbg obligation, arbitration body note online shop.
What VSBG Dispute Resolution Note Online Shop means
Retailers above a certain size must inform about whether they are willing or obliged to participate in a dispute resolution procedure before a consumer arbitration body. The note belongs in the terms and conditions and the footer.
Who it applies to
Affected are above all retailers with more than ten employees as well as providers with terms and conditions toward consumers.
What must be shown in the shop
- Note on willingness to participate
- Placement in the footer and terms
How ShopCompliance solves this automatically
ShopCompliance shows the correct VSBG note automatically in the footer and keeps it consistent with your terms and conditions.
Implementing VSBG Dispute Resolution Note Online Shop in your Shopify store
- 1Record the participation status
Define whether you are willing or obliged to participate in a dispute resolution procedure.
- 2Generate the note text
ShopCompliance creates the matching VSBG note tailored to your status.
- 3Render in the footer and terms
The note is shown automatically in the footer and stays consistent with the information in your terms and conditions.
Checklist: VSBG Dispute Resolution Note Online Shop
- ✓Note on willingness to participate
- ✓Placement in the footer and terms
Risks of non-compliance
A retailer subject to the notice obligation who does not provide the VSBG note or provides it incorrectly risks warning letters from competitors and associations. The missing mandatory note is considered a competition violation and can trigger injunction and cost consequences.
Meet it automatically with ShopCompliance
Activate the VSBG Dispute Resolution Note Online Shop module in a few clicks. ShopCompliance manages the mandatory information centrally and renders it automatically on your storefront, no theme code.
Open in the Shopify App StoreFrequently asked questions about VSBG Dispute Resolution Note Online Shop
Who must provide the VSBG note?+
Above all retailers with more than ten employees and providers with consumer terms and conditions.
Do I have to participate in the arbitration?+
As a rule there is no obligation to participate, but a notice obligation about the willingness.
Where does the note belong?+
Usually in the footer and in the terms and conditions.
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