Cancellation Button: Let Customers Cancel Contracts Online
Since 2022, the law has required a clearly visible cancellation button (Section 312k BGB) for ongoing contracts in online commerce. Consumers must be able to cancel their subscriptions simply and without login.
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What Cancellation Button means
If you offer subscriptions or other continuing obligations online, you must provide a button with the label Cancel contracts here. After the click, a confirmation page follows, then an acknowledgment of receipt. The button must be permanently available and reachable without login.
Who it applies to
All shops that offer consumers subscriptions, memberships, or other continuing obligations online are affected.
What must be shown in the shop
- Cancel contracts here button
- Confirmation page for cancellation
- Acknowledgment of receipt of the cancellation
How ShopCompliance solves this automatically
ShopCompliance renders a legally compliant cancellation button without a login requirement, guides through the confirmation page, and sends an acknowledgment of receipt to the stored address.
Implementing Cancellation Button in your Shopify store
- 1Provide the button
ShopCompliance embeds a permanently visible button with the label Cancel contracts here, reachable without login.
- 2Confirm the cancellation
After the click, a confirmation page guides the consumer through submitting the cancellation.
- 3Document receipt
ShopCompliance sends an automatic acknowledgment of receipt to the stored address.
Checklist: Cancellation Button
- ✓Cancel contracts here button
- ✓Confirmation page for cancellation
- ✓Acknowledgment of receipt of the cancellation
Risks of non-compliance
If the cancellation button required under Section 312k BGB is missing or not reachable without login, consumers can cancel affected contracts at any time without notice. In addition, warning letters from competitors and consumer associations can occur.
Meet it automatically with ShopCompliance
Activate the Cancellation Button module in a few clicks. ShopCompliance manages the mandatory information centrally and renders it automatically on your storefront, no theme code.
Open in the Shopify App StoreFrequently asked questions about Cancellation Button
Who needs a cancellation button?+
Every shop that offers consumers subscriptions or other continuing obligations online.
Must the button be reachable without login?+
Yes. The cancellation button must be permanently accessible without login.
What happens after the click?+
The consumer reaches a confirmation page and then receives an acknowledgment of receipt.
What are the consequences without a cancellation button?+
If the button is missing, the consumer can cancel at any time without notice, and warning letters can occur.
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